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Troubleshooting
Technical Notes
Digital zoom cannot be used. [Digital zoom] is set to [Off] in the setup menu.
Digital zoom is not available in the following
situations.
• when [Portrait] or [Night portrait] is selected
for Scene mode.
• when [Multi-shot 16] is selected for
[Continuous].
• just before recording a movie (up to 2x can be
applied while recording movies other than
[Time-lapse movieP] and [Stop-motion
movie])
108
35, 36
86
55
[Image mode] not available. [Image mode] cannot be adjusted when [Multi-
shot 16] is selected for [Continuous].
86
No sound when shutter is
released.
• [Off] is selected for [Sound settings] > [Shutter
sound] in setup menu.
• [Continuous] or [Multi-shot 16] or [BSS] is
selected for [Continuous] in shooting menu.
• d ([Sports] scene mode) or l ([Museum]
scene mode) is selected.
• D mode is selected.
109
86
35, 38
55
AF-assist illuminator does not
light.
• [Off] is selected for AF assist option in camera
setup menu.
• AF-assist illuminator turns off automatically in
some modes.
108
35-40
Pictures appear smeared. Lens is dirty. Clean lens. 119
Colors are unnatural. White balance does not match light source. 84
Randomly spaced bright pixels
(“noise”) appear in image.
Shutter speed too slow. Noise can be reduced by:
• Using flash
• Specifying a lower ISO sensitivity setting
• Using a scene mode which has noise
reduction ability.
28
88
35-40
Pictures are too dark
(underexposed).
• Flash is off.
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Apply high-sensitivity shooting mode, or raise
the ISO sensitivity.
• Subject is backlit. Select o ([Back light] scene
mode) or use fill flash.
28
22
28
32
33, 88
28, 39
Problem Cause/Solution A