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145
Troubleshooting
Technical Notes
Digital zoom cannot be used. Digital zoom is set to Off in the setup menu.
Digital zoom is not available in the following
situations.
• When Scene auto selector, Portrait, or
Night portrait is selected for scene mode.
• When smart portrait mode is selected.
• Just before recording a movie (up to 2× can
be applied while recording movies).
• When Multi-shot 16 is selected for the
Continuous setting.
123
34, 35
47
75
98
Image mode not available. Another function that is set now is restricting
Image mode.
105
No sound when shutter is
released.
• Off is selected for Sound settings>Shutter
sound in setup menu.
• Continuous, Multi-shot 16 or BSS is
selected for the Continuous setting in
shooting menu.
• d (Sports scene mode) or l (Museum
scene mode) is selected.
• Blink proof is set to On for smart portrait
mode.
• D mode is selected.
• The speaker is being blocked. Do not cover it.
124
98
35, 38
49
75
5, 22
AF-assist illuminator
does not light.
• Off is selected for AF assist in the setup
menu.
• AF-assist illuminator turns off automatically in
some scene modes.
123
34-39
Pictures appear smeared. Lens is dirty. Clean lens. 135
Colors are unnatural. White balance does not match light source. 96
Randomly spaced bright pixels
(“noise”) appear in image.
Shutter speed too slow or ISO sensitivity is high
as the subject is dark. Noise can be reduced by:
• Using flash.
• Specifying a lower ISO sensitivity setting.
• Using a scene mode which has noise
reduction ability.
28
99
34-40
Problem Cause/Solution A