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Q&A Troubleshooting
Try checking these items (→130 - 136) first.
If the problem persists, performing [Reset] in the [Setup] menu may resolve the issue.
(Note that except for some items such as [Clock Set], all settings are returned to their
values from the time of purchase.)
Battery, power
The charging lamp turns off before the battery is fully charged.
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Charging is being performed in a place with extremely high or low temperature.
→ Reconnect the USB connection cable (supplied) and retry charging in a place where ambient
temperature is 10 °C to 30 °C (50 °F to 86 °F) (temperature conditions also apply to the battery
itself). (When the USB connection cable is reconnected after the battery is fully charged, the
charging lamp will light for approximately 15 seconds.)
Camera does not work even if power is turned on.
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Battery is not inserted correctly (→11), or needs recharging.
LCD monitor shuts off even if power is turned on.
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[Sleep Mode] is activated. (→45)
→ Press shutter button halfway to release.
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Battery needs recharging.
Camera switches off as soon as power is turned on.
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Battery needs recharging.
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[Sleep Mode] is activated. (→45)
→ Press shutter button halfway to release.
This unit is turned off automatically.
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If you connect to a TV compatible with VIERA Link with an HDMI mini cable (optional) and turn off
the power on the TV with the remote control for the TV, the power on this unit also turns off.
→ If you are not using VIERA Link, set [VIERA Link] to [OFF]. (→47)
Recording
Cannot record pictures.
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REC/PLAY switch is not set to (record).
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Built-in memory/card is full. → Free space by deleting unwanted pictures (→37).
Recorded pictures look white.
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Lens is dirty (fingerprints, etc.).
→ Turn on power to extract lens barrel, and clean lens surface with a soft, dry cloth.
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Lens is foggy (→5).
Recorded pictures are too bright/too dark.
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Adjust the exposure (→57).
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[Min. Shtr Speed] is set to fast speeds, e.g. [1/250] (→87).
Some pictures are taken when I press the shutter button just once.
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Camera is set to use [Auto Bracket] or [Burst].
Focus not aligned correctly.
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Not set to mode appropriate for distance to subject. (Focus range varies according to recording
mode.)
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Subject outside of focus range.
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Caused by jitter or subject movement.