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Before asking for repairs, check the symptoms on the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution
or if the problem is not described below.
Troubleshooting
Symptom
Cause/solution
Reference
pages
The power cannot be
turned on.
When using AC/DC power supply
• Is 24 V AC/12 V DC power supply
connected to the power cord termi-
nal?
→ Confirm the cable is firmly con-
nected.
When using a PoE device for power
supply
• Are the PoE device and the network
connector on the rear of the cam-
era connected using a LAN cable
(4-pair)?
→ Confirm the cable is firmly con-
nected.
• Depending on the PoE device, the
power supply will stop when the
demanded power exceeds its total
power limit for all PoE ports.
→ Refer to the operating instruc-
tions of the PoE device in use.
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