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Symptom Cause/solution
Reference
pages
Cannot access from the web
browser.
•IsthesameIPaddressprovidedtootherdevices?
Are there contradictions between the address and the net-
worksubnettobeaccessed?
<When the camera and the PC are on the same subnet>
Are the IP addresses of the camera and the PC set in a
commonsubset?Oris"UseProxyServer"forthesettings
ofthewebbrowserchecked?
When accessing the camera in the same subnet, it is rec-
ommended to enter the address of the camera in the
"Don’t Use Proxy For These Addresses" box.
<When the camera and the PC are connected in the differ-
ent subnet>
Is the IP address of the default gateway set for the camera
correct?
–
No image is displayed.
•IstheviewersoftwareinstalledonthePC?Installthe
viewer software on a PC.
4
•IstheversionofDirectX9.0corlater?Checktheversion
ofDirectXasfollows.
(1)Select"Run…"fromthestartmenuofWindows®.
(2) Enter "dxdiag" in the displayed dialog box and click
the[OK]button.
IftheversionofDirectXisolderthan9.0c,upgradeit.
–
•When"EverytimeIvisitthewebpage"isnotselectedfor
"Checkfornewerversionsofstoredpages:"inthe
"Temporary Internet Files" section, images sometimes
may not be displayed on the "Live" page. In this case, do
the following.
(1)Select"InternetOptions…"under"Tools"onthemenu
barofInternetExplorer.The"InternetOptions"window
will be displayed.
(2) When using Internet Explorer 7.0 or Internet Explorer
8.0
Click the [Settings] button in the "Browsing history"
section on the [General] tab, and then select "Every
time I visit the webpage" for "Check for newer versions
ofstoredpages:"inthe"TemporaryInternetFiles"sec-
tion on the "Temporary Internet Files and History
Settings" window.
When using Internet Explorer 6.0
Clickthe[Settings…]buttoninthe"TemporaryInternet
files" section on the [General] tab, and then select
"Every visit to the page" for "Check for newer versions
ofstoredpages:"onthe"Settings"window.
–