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• Are you accessing another camera in the same local
network via a proxy server?
Configure the web browser to not use the proxy
server.
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• Are two or more users browsing the camera images
simultaneously?
It may take time to display the screen or refresh
interval may become slower when two or more users
browse the camera images simultaneously.
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Cannot access the camera
from a cellular phone.
• Is the URL correct? Or is “/mobile” missing at the end
of the URL?
Check if the URL is entered correctly. When
accessing the camera from a cellular phone, it is
necessary to enter “/mobile” at the end of the URL
that is used for the camera access from a PC.
19
• Is the SSL encryption method different from that of
the camera?
Select “HTTP” (Do not select “HTTPS”) for
“HTTPS” - “Connection” on the “Network” page - the
[Network] tab, and access the camera again.
153
• Did you access “http://” while using the HTTPS
function?
To use the HTTPS function, access “https://”. It is
also necessary to enter the port number.
163
Cannot access the camera
from a mobile terminal.
• Is the URL correct? Or is “/cam” missing at the end
of the URL?
Check if the URL is entered correctly. When
accessing the camera from a mobile terminal, it is
necessary to enter “/cam” at the end of the URL that
is used for the camera access from a PC.
21
• Is the SSL encryption method different from that of
the camera?
Select “HTTP” (Do not select “HTTPS”) for
“HTTPS” - “Connection” on the “Network” page - the
[Network] tab, and access the camera again.
148
• Did you access “http://” while using the HTTPS
function?
To use the HTTPS function, access “https://”. It is
also necessary to enter the port number.
163
A cookie error was displayed
when performing user
registration for
“Viewnetcam.com”.
• Is the web browser configured to allow cookies?
Configure the web browser to allow cookies. In
Internet Explorer, from [Tools] select [Internet
Options] and configure the cookies setting in the
[Privacy] tab.
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204 Operating Instructions
23 Troubleshooting