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8 Pelco Manual C1496M-A (2/02)
® Pelco, the Pelco logo, Spectra, Genex, and Legacy are registered trademarks of Pelco. © Copyright 2002, Pelco
™ Esprit and Camclosure are trademarks of Pelco. All rights reserved.
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective
in material or workmanship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
• Five years on Pelco manufactured cameras (CC3500/CC3600 and MC3500/
MC3600 Series); two years on all other cameras.
• Three years on Genex
®
Series (multiplexers, server, and keyboard).
• Two years on cameras and all standard motorized or fixed focal length lenses.
• Two years on Legacy
®
, Camclosure
™
Camera Systems, CM6700/CM6800/
CM8500/CM9500/CM9740/CM9760 Matrix, DF5 and DF8 Series Fixed Dome
products.
• Two years on Spectra
®
, Esprit
™
, and PS20 Scanners, including when used
in continuous motion applications.
• Two years on WW5700 series window wiper (excluding wiper blades).
• Eighteen months on DX Series digital video recorders.
• One year (except video heads) on video cassette recorders (VCRs). Video
heads will be covered for a period of six months.
• Six months on all pan and tilts, scanners or preset lenses used in continuous
motion applications (that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of
Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid
to Pelco, Clovis, California. Repairs made necessary by reason of misuse,
alteration, normal wear, or accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss
resulting from the specific use or application made of the Products. Pelco’s
liability for any claim, whether based on breach of contract, negligence, infringe-
ment of any rights of any party or product liability, relating to the Products shall
not exceed the price paid by the Dealer to Pelco for such Products. In no event
will Pelco be liable for any special, incidental or consequential damages (includ-
ing loss of use, loss of profit and claims of third parties) however caused, whether
by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer
may also have additional rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100
or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide
the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall
under the warranty conditions stated above, please include a written explana-
tion with the product when returned.
Method of return shipment shall be the same or equal to the method by which
the item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call
the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization num-
ber (CA number if returned for credit, and RA number if returned for repair).
All merchandise returned for credit may be subject to a 20% restocking and
refurbishing charge.
Goods returned for repair or credit should be clearly identified with the assigned
CA or RA number and freight should be prepaid. Ship to the appropriate
address below.
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico:
Intermediate Consignee Ultimate Consignee
American Overseas Air Freight Pelco
320 Beach Road 3500 Pelco Way
Burlingame, CA 94010 Clovis, CA 93612-5699
USA USA
PRODUCT WARRANTY AND RETURN INFORMATION
REVISION HISTORY
Manual # Date Comments
C1495M 12/98 Original version.
C1496M-A 2/02 Added model BBDF5L-F and updated manual to new format.