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Pelco Manual C720M (1/96) 11
10.0 WARRANTY AND RETURN
INFORMATION
Pelco, the Pelco logo, Camclosure, Esprit,
Genex, Legacy, and Spectra are registered
trademarks of Pelco.
Endura and ExSite are trademarks of Pelco.
©Copyright 1999, Pelco. All rights reserved.
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved
defective in material or workmanship for a period of one year after the date
of shipment.
Exceptions to this warranty are as noted below:
• Five years on FT/FR8000 Series fiber optic products.
• Three years on Genex
®
Series products (multiplexers, server, and
keyboard).
• Three years on Camclosure
®
and fixed camera models, except the
CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2,
and MC3651H-2X camera models, which have a five-year warranty.
• Two years on standard motorized or fixed focal length lenses.
• Two years on Legacy
®
, CM6700/CM6800/CM9700 Series matrix, and
DF5/DF8 Series fixed dome products.
• Two years on Spectra
®
, Esprit
®
, ExSite
™
, and PS20 scanners, includ-
ing when used in continuous motion applications.
• Two years on Esprit
®
and WW5700 Series window wiper (excluding
wiper blades).
• Eighteen months on DX Series digital video recorders, NVR300
Series network video recorders, and Endura
™
Series distributed
network-based video products.
• One year (except video heads) on video cassette recorders (VCRs).
Video heads will be covered for a period of six months.
• Six months on all pan and tilts, scanners or preset lenses used in
continuous motion applications (that is, preset scan, tour and auto scan
modes).
Pelco will warrant all replacement parts and repairs for 90 days from the
date of Pelco shipment. All goods requiring warranty repair shall be sent
freight prepaid to Pelco, Clovis, California. Repairs made necessary by
reason of misuse, alteration, normal wear, or accident are not covered
under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or
loss resulting from the specific use or application made of the Products.
Pelco’s liability for any claim, whether based on breach of contract,
negligence, infringement of any rights of any party or product liability,
relating to the Products shall not exceed the price paid by the Dealer to
Pelco for such Products. In no event will Pelco be liable for any special,
incidental or consequential damages (including loss of use, loss of profit
and claims of third parties) however caused, whether by the negligence
of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The
Dealer may also have additional rights, which are subject to variation from
state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-
9100 or (559) 292-1981 to obtain a Repair Authorization number (RA),
and provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice
number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall
under the warranty conditions stated above, please include a written
explanation with the product when returned.
Method of return shipment shall be the same or equal to the method by
which the item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please
call the factory at (800) 289-9100 or (559) 292-1981 to obtain an
authorization number (CA number if returned for credit, and RA number
if returned for repair).
All merchandise returned for credit may be subject to a 20% restocking
and refurbishing charge.
Goods returned for repair or credit should be clearly identified with the
assigned CA or RA number and freight should be prepaid. Ship to the
appropriate address below.
If you are located within the continental U.S., Alaska, Hawaii or Puerto
Rico, send goods to:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
If you are located outside the continental U.S., Alaska, Hawaii or Puerto
Rico and are instructed to return goods to the USA, you may do one of the
following:
If the goods are to be sent by a COURIER SERVICE, send the goods to:
Pelco
3500 Pelco Way
Clovis, CA 93612-5699 USA
If the goods are to be sent by a FREIGHT FORWARDER, send the goods
to:
Pelco c/o Expeditors
473 Eccles Avenue
South San Francisco, CA 94080 USA
Phone: 650-737-1700
Fax: 650-737-0933