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18 C2941M (8/07)
Troubleshooting
Problem Possible Cause Suggested Remedy
No video PoE power issue • Verify Cat5 cable connection.
• Verify PoE is enabled.
• Disconnect the Cat5 cable from the PoE and then
reconnect the cable. Power is indicated by the LED.
The LED will flash (green) five times per second for
approximately two minutes if the camera has
power.
Power issue (24 VAC) • Verify the 24 VAC power supply connection.
• Disconnect the network cable and then reconnect
it to the camera. Power is indicated by the LED.
The LED will flash (green) five times per second for
approximately two minutes if the camera has
power.
Network connectivity issues • Verify network cable connections.
• Disconnect the network cable and then reconnect
it to the camera. Power is indicated by the LED.
The LED will flash (green) five times per second for
approximately two minutes if the camera has
power.
• Replace network cable with new cable. If new
cable does not work, contact Pelco Product
Support at 1-559-292-1981 or 1-800-289-9100.
Defective camera • Use a service connector to verify camera
operation. Connect one end of the service
connector to the BNC service connector on the
camera. Connect the other end of the service
connector to a monitor.
• Replace camera with a working camera. If the new
camera does not work, contact Pelco Product
Support at 1-559-292-1981 or 1-800-289-9100.
Java
™
not installed • Install JRE
™
from the resource CD shipped with
this product. It is also available at the following:
www.pelco.com/software/downloads
Image too dark/
black image
Installation error • Make sure the lens cover in not installed.
• Make sure camera is not located in an
environment with zero light.
• Use a service connector to check camera
operation. Connect one end of the service
connector to the BNC service connector on the
camera. Connect the other end of the service
connector to a monitor.
• Replace camera with a working camera. If the new
camera does not work, contact Pelco Product
Support at 1-559-292-1981 or 1-800-289-9100.