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Polaroid i639 Digital Camera User Guide
www.polaroid.com
93
Polaroid i639 Digital Camera User Guide
www.polaroid.com
11 Troubleshooting Problems
The troubleshooting guide is designed to help you. If problems continue,
please contact customer support. Details are provided under “Getting
Help”.
Symptom Problem Solution
I receive an error
message when I am
installing “Polaroid
i639 Camera Driver”.
“Polaroid i639 Camera
Driver” does not load.
Shut down all other applications and attempt to reinstall
the driver.
Check to see if the USB in your BIOS is activated.
Please refer to Polaroid web site to activate the USB in
the BIOS.
I cannot upload
images to my
computer.
Connection failure. Check all cable connections are secured.
Camera Driver is not
installed.
You need to install the camera driver for Windows 98SE
systems.
I cannot run the
“Polaroid i639
Camera Driver”.
Conict with another
camera driver or capture
device.
If you have another camera installed on your computer,
remove it and it’s driver completely from your system to
avoid conicting with it.
My CD Installation
wizard does not
work.
The auto installation le
is switched off or The
CD-ROM is disconnected.
Go to the computer desktop. Right click on “My
Computer”. Click “Properties”. Select “Device
Manager”. Double click on “CD_ROM”, double click
on “CD-R (normally the manufacturer’s name. Click on
“Settings”. Ensure both “Auto insert notication” and the
“disconnect” are ticked. If you change the settings the
computer will ask you to restart your PC. Click “Yes”.
Images are not shown
on TV.
Video cable is not
connected correctly.
Make sure the video cable is connected to the TV “Video
In” socket.
The video clip (AVI)
le cannot be played.
DirectX version is lower
than 9.0
Install DirectX 9.0 or above. Visit
http://www.microsoft.com/directx for more details.
The camera is
detected by the
Windows and works
properly. But a
driver letter of the
Removable disk is not
created.
The removable disk
crashes with the network
drives.
Disconnect the crashed network drive and reserve this
drive letter for the camera.