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86 Chapter 6
Important information to customers who ship defective
equipment to Thomson Consumer Electronics
The Thomson representative who authorized the return of your equipment will
give you an SR number over the phone. They will also provide you with
instructions on where and how to return your camcorder. Write the number in
large, clear characters on the outside of the box. To avoid confusion and
misunderstandings, shipments without an SR number clearly visible on the
outside of the box will be returned to you at your expense.
Include a brief note describing the problem and any conversations about the
problem you have had with Thomson personnel.
Include your name, address and model/serial number of the camcorder. These
numbers are located on the bottom of the camcorder.
If the camcorder is within the warranty period, please provide a copy of the bill
of sale to verify purchase date. Use the original box and packing material to
protect the equipment from damage in shipment.
For your protection, insure all shipments for full replacement value and use a
reliable shipper. Thomson assumes no responsibility for warranty shipments from
the customer to the factory if not shipped in the manner prescribed
by Thomson.