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Chapter 7 93
To receive a replacement unit after we have received your unit:
1. Write the SR number on the outside of the carton used to return the unit.
Make sure you insure your shipment in case of damage or loss.
2. Carefully pack the unit, excluding all accessories, using the original box and packing
material if possible.
3. Include with the shipment:
• Evidence of purchase date, such as a bill of sale to verify your unit’s warranty
eligibility.
• A brief note describing your camcorder’s problem.
• Your name, address and phone number.
Return transportation, storage, handling, and insurance costs are your sole responsibility.
We accept no liability in case of damage or loss.
4. The representative will advise the address to mail a cashier’s check or money order
for payment if there are any out of warranty labor or parts charges and you elect not
to use your credit card.
5. Upon receipt of your product, a new or refurbished unit will be shipped to you.
What your warranty does not cover:
• Adjustment of customer controls.
• Damage from misuse or neglect.
• A unit that has been modified or incorporated into other products or is used for
institutional or other commercial purposes.
• Batteries for remote control and clock.
• Cleaning of video/audio heads.
• Camcorders purchased or serviced outside the U.S.A.
• Return transportation, storage and handling costs of your unit, including insurance
for loss or damage.
• Acts of nature, such as but not limited to lightning damage.