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Appendix > Before contacting a service center
Situation Suggested remedies
Your computer does
not recognize your
camera
• Ensure that the USB cable is connected
correctly.
• Ensure that your camera is switched on.
• Ensure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring les
The le transfer may be interrupted by static
electricity. Disconnect the USB cable and connect
it again.
Your computer cannot
play videos
Videos may not play on some video player
programs. To play video les captured with your
camera, use the Multimedia Viewer program that
you can install with the i-Launcher program on
your computer.
i-Launcher is not
functioning properly
• End i-Launcher and restart the program.
• Depending on your computer's specications
and environment, the program may not
launch automatically. In this case, click
Start
→ All Programs → Samsung →
i-Launcher
→ Samsung i-Launcher on your
Windows computer. (For Windows 8, open
Start screen, and then select All apps
→
Samsung i-Launcher.) Or, click Applications
→ Samsung → i-Launcher on your Mac OS
computer.
Situation Suggested remedies
Cannot set the DPOF
for RAW les
You cannot set the DPOF for RAW les.
Auto Focus does not
work
• Subject is not in focus. When the subject is
outside the AF area, shoot by moving the
subject inside the AF area and half-pressing
[Shutter].
• Subject is too close. Step back from the subject
and shoot.
• The focus mode is set to MF. Switch the mode
to AF.
AEL feature does not
work
AEL feature does not work in Auto, Manual and
Smart modes. Select another mode to use this
feature.
Lens does not work
• Ensure that the lens is properly mounted.
• Remove the lens from the camera and
re-mount it.
External ash or GPS
does not work
Ensure that the external device is properly
mounted and turned on.
The date & time
settings screen
appears when you
power on the camera
• Set the date and time again.
• This screen appears when the camera’s internal
power source is completely discharged. Insert
a fully charged battery and wait at least 72
hours in power o status for the internal power
source to be recharged.