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Troubleshooting
Connecting to a computer
Symptom Explanation/Solution
Your computer does not recognize
your
camcorder.
Disconnect the USB cable from the computer and camcorder, restart the computer, and then
connect the USB cable again correctly.
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Cannot play a video file properly on
a PC.
We cannot guarantee the functionality of third party software. For best performance please use
Samsung’s built in Intelli-Studio software.
You need a video codec to play the file recorded on your camcorder. Install the software provided
with your camcorder.
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M
ake sure you insert the connector in the correct direction, and connect the USB cable to the USB
jack on your camcorder firmly.
Disconnect the cable from the computer and camcorder, restart the computer, and then connect
the cable again properly.
To play back an HD video file, you need a computer with better specifications.
Use
a computer with the recommended specifications.
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Intelli-studio
does not function
properly.
Exit
the Intelli-studio application, and restart the Windows computer.•
Intelli-studio
does not start.
Set “PC Software”
to “On” in the Settings menu or install Intelli-studio on the computer.
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Your
computer is not playing
videos, images, or sound located
on your camcorder properly.
Video playback or sound may stop temporarily depending on your computer. The video or sound
copied to your computer is not affected.
If your camcorder is connected to a computer that does not support Hi-speed USB (USB2.0), the
image or sound may not play correctly. Images, video, and sound copied from the camcorder to
your computer are not affected.
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The
playback screen is paused or
distorted.
Check
the system requirements to play a video.
Shut down all other applications currently running on the computer.
If you play a video on your camcorder when it is connected to a computer, the video may not play
smoothly on the computer, depending on the transfer speed. Please copy the file to your PC, and
then play it back.
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