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Appendix
42
Issue Resolution
Even when there is only one photo on the
memory card or Slideshow Mode is set to
One photo, the slideshow effect is applied
to the photo.
The effect is applied to protect the panel.
In what order are the photos displayed on a
memory card?
The photos are arranged by file name, in the order of number – upper case letter – lower case
letter.
The slideshow will not start automatically. Verify that Startup Mode is set to Slideshow in Settings
→
General (p. 36).
I cannot play a video file.
Verify that the frame supports the video codec (p.• 41).
If the codec is not supported, convert it with a video codec converter (Optimal video resolution •
or codec
→
p. 44)
I activated the Auto Picture On/Off
feature, but the screen does not turn on
automatically.
Verify that the current time is set correctly.•
If you have touched •
p
to turn the frame off when the Auto Picture On/Off feature is
activated, the screen does not turn on automatically. The screen turns on automatically only
when the screen was turned off automatically via the Off Time setting.
I want to reset the frame.
Select Reset in Settings
→
Support to their factory default, but the time and language settings
will not be reset.
Troubleshooting (continued)