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Before contacting a service center
Symptom Causes Remedy
- White balance setting is
incorrect
- Exposure is excessive
- Cable connection is
incorrect
- The camera is off
- There are no batteries,
the batteries are
exhausted or the AC
adapter is not connected.
- The operating system is
not Windows 98, 98SE,
2000, ME, XP/ Mac OS
9.0~10.2. Alternatively
the PC does not support
USB
- The camera driver is not
installed
Colour of image
is different to
the original
scene
Images are too
bright
When using the
PC’s explorer,
the [Removable
Disk] file does
not show
- Select appropriate White balance
- Reset exposure compensation
- The external monitor has
not been connected
properly with the camera
- There are incorrect files
in the memory card
No image on
external monitor
- Check the connection cables
- Insert a memory card that has correct
files
- Check the connection
- Turn the camera on
- Insert new batteries or check the
adapter connection
- Install Windows 98, 98SE, 2000, ME,
XP/ Mac OS 9.0~10.2 to PC that
supports USB
- Install a [USB Storage Driver]