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Troubleshooting
This section lists various problems and solutions encountered by users while using the digital photo frame. When encountering a problem,
first check the list below and follow the suggested action if one matches your problem. If the problem still persists, contact or visit the
nearest service center.
Symptoms Possible Causes and Suggested Actions
My Digital Photo Frame does not
turn on.
Check the power connection between the product and the power adapter.
On Timer and Off Timer does not
work.
If auto On Timer and Off Timer are set to the same time, they do not work.
Please check these times. If both the On Timer and Off Timer are set to the
same time, the Off Timer has priority and operates first.
It takes some time to display an
image after the digital photo frame
turns on.
Loading a file from an external memory card may take several seconds.
(This depends on the file format and size.)
The aspect ratio of the screen
looks abnormal.
Select one of the three values in the Photo>Aspect Ratio menu using the
buttons on the right side of the product.
(See Photo>Aspect Ratio)
The screen color is dimmed or too
strong.
Adjust the brightness in the Settings>Brightness menu using the buttons on
the right side of the product.
(See Settings>Brightness)
I have connected an external
device (USB memory device), but
it does not work.
Check the cable connection between the product and the external device.
Check whether the external device works as a standalone, and check the
format of the files stored on it.
For this product, the USB host operates using USB 1.1 specifications and the
USB devices operate using USB 2.0 specifications.
Whenever I turn my Digital Photo
Frame off and on, I find the time
goes wrong.
This product has no built-in battery. When the power turns off, the time info
disappears. Therefore, you need to reset the time whenever the Digital Photo
Frame is turned on.
A menu is not displayed
immediately when I press the
menu button.
Displaying the menu and other operations may take some time while the
product is loading an image to display on the screen.
Photos are automatically displayed
as rotated.
Check if Auto Rotation is set to On.
The slide show does not start
automatically.
Check if Auto Slide Show is set to Off.