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Appendixes
112
Before contacting a service center
Situation
Suggested remedies
Your computer does
not recognize your
camera
Make sure that the USB cable is
•
connected correctly.
Make sure that your camera is switched
•
on.
Make sure that you are using a
•
supported operating system.
Your computer
disconnects the camera
while transferring files
The file transmission may be interrupted by
static electricity. Disconnect the USB cable
and connect it again.
Your computer cannot
play videos
Depending on the video player programs,
video files may not play. To play video files
captured with your camera, install and use
the Intelli-studio program on your computer.
(p. 91)
Intelli-studio is not
functioning properly
End Intelli-studio and restart the program.
•
You cannot use Intelli-studio on
•
Macintosh computers.
Make sure that the
•
PC Software is set
to On in the settings menu. (p. 102)
Depending on your computer's
•
specification and environments, the
program may not launch automatically.
In this case, click Start My
Computer Intelli-studio
iStudio.exe on your computer.