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Getting Help When Things Go Wrong
3
If the Automatic Two-Sided Printing Module
is attached and the paper jam is in the back
of the printer:
1 Turn your printer off.
2 Simultaneously press the release buttons,
located on each side of the module, to
remove the module.
3 Pull the jammed paper out of the printer, then replace the Module.
4 Turn your printer on, then print your document again.
If the Rear Access Door is attached and the paper
jam is in the back of the printer:
1 Turn your printer off.
2 Turn the knob on the Rear Access Door (counter-
clockwise) and remove the door.
3 Pull the jammed paper out of the printer, then
replace the Rear Access Door.
4 Turn your printer on, then print your document
again.
Press buttons to remove Module
Note: If you were printing labels, see if a label has come unglued from a
label sheet while going through the printer.
Note: If after clearing the paper jam the cartridge cradle sticks, remove and
reinstall the print cartridges. For instructions, see “Replacing Print Cartridges”
on page 31.
970C.book Page 41 Tuesday, February 1, 2000 11:31 PM