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Frequently Asked Questions About
USB (Universal Serial Bus)
Note: If you are a Windows 2000 Professional user, visit HP’s web site at
http://www.hp.com/cposupport/eschome.html for more information.
What is the problem? Possible cause To solve the problem…
During installation,
when I connect a USB cable
between the printer and my
computer, the “New
Hardware Wizard” message
did not appear.
You may not be using
Windows 98.
Make sure Windows 98 is running and your computer
is connected using a USB cable. If you do not have
Windows 98, you need to use a parallel cable.
You may not have USB
enabled.
1 In Windows 98, click Start Settings Control
Panel.
2 Double-click the System icon.
3 Click the Device Manager tab.
4 Click the plus ( + ) icon next to the Universal Serial
Bus Controller option. If you see a USB host
controller and a USB root hub listed, USB is
probably enabled. If you do not see these devices
listed, refer to your computer’s documentation or
contact the manufacturer for more information
on enabling and setting up USB.
5 If you cannot enable USB, you can always use a
parallel cable to connect your printer to your
computer.
Your USB cable may not
be connected properly.
1 Disconnect and then reconnect the USB cable
from your printer.
2 Make sure that it is securely attached.
During installation,
when I connect a USB cable
between the printer and my
computer, an “Unknown
device” message appears.
• Static electricity has
built up in the cable
between your
computer and printer.
OR
• You may have a
defective USB cable.
1 Disconnect the USB cable from your printer.
2 Unplug the printer from its power cable.
3 Wait approximately 30 seconds.
4 Plug the power back into the printer.
5 Plug the USB cable back into the printer.
6 If “Unknown device” continues to appear in the
“New hardware found” dialog, replace the USB
cable or use a parallel cable.
970C.book Page 67 Tuesday, February 1, 2000 11:31 PM