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Troubleshooting
If an error message appears
Error message Meaning/Solutions
Cannot delete a protected file. • To delete a protected file, cancel the protection on your
digital camera or computer.
Memory card is protected. Remove
protection then try again.
• The memory card is write-protected. Slide the write-
protect switch to the enable position. (Digital Photo Frame
Handbook, page 51)
Error reading the Memory Stick. /
Error reading the SD Memory
Card. /Error reading the External
Device. /Error reading the iternal
memory.
• For a memory card:
An error has occurred. Check that the memory card is
inserted correctly. If this error message is displayed
frequently, check the status of the memory card with a
device other than the photo frame.
• For an external device:
The external device may be write-protected. Cancel the
write-protection setting for the device you are using.
• For the internal memory:
Initialize the internal memory.
PNote
When you initialize the internal memory, please note that all the
image files imported to the internal memory are deleted.
Write error on the Memory Stick. /
Write error on the SD Memory
Card. /Write error in the External
Device. /Write error on the internal
memory.
Memory card format not supported. • For a memory card, use your digital camera or other device
to format the memory card.
• Use the photo frame to initialize the internal memory.
PNote
When you initialize the memory card, all the files on the memory card
will be deleted.
Incompatible USB device. Check
device’s USB settings.
• Connect a device with support for mass storage. If the USB
setting of your device is incorrect, set the mass storage
mode in the USB setting.