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Troubleshooting
If an error message appears
If trouble occurs
Error message Meaning/Solutions
Cannot delete a protected file. • To delete a protected file, cancel the protection on your
digital camera or computer.
Memory card is protected. Remove
protection then try again.
• The memory card is write-protected. Slide the write-
protect switch to the enable position. (.Digital Photo
Frame Handbook, page 45)
Error reading the Memory Stick. /
Error reading the SD Memory
Card. / Error reading the xD-
Picture Card./Error reading the
iternal memory.
• For a memory card:
An error has occurred. Check that the memory card is
inserted correctly. If this error message is displayed
frequently, check the status of the memory card with a
device other than the photo frame.
• For the internal memory:
Initialize the internal memory.
Note
When you initialize the internal memory, please note that all the
image files imported to the internal memory are deleted.
Write error on the Memory Stick. /
/ Write error on the SD Memory
Card. / Write error on the xD-
Picture Card./ Write error on the
internal memory.
Memory card format not supported. • For a memory card, use your digital camera or other device
to format the memory card.
Note
When you initialize the memory card, all the files on the memory card
will be deleted.
Symptom Check item Cause/Solutions
Some images are
not displayed.
• Are the images displayed in
the index view?
• Does the mark displayed
below appear in the index
view?
c If the image is displayed in the index view
but cannot be displayed as single image,
the image file may be damaged even
though its thumbnail preview data is fine.
c A file that is not compatible with DCF
may not be able to be displayed with the
photo frame, even if it can be displayed
with a computer.
c If a mark is displayed, the thumbnail data
or image itself cannot be opened.
• Are there more than 4,999
images in the memory card?
c The photo frame can play, save, delete, or
otherwise handle up to 4,999 image files.