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Troubleshooting
Some images are
not displayed.
• Did you rename the file with
a computer or other device?
c If you named or renamed the file on your
computer and the file name includes
characters other than alphanumeric
characters, the image may not be able to
be displayed on the photo frame.
• Is there a folder with more
than 5 levels in its hierarchy
on the memory card?
c The photo frame cannot display images
saved in a folder that is more than 5 levels
deep.
Cannot save an
image.
• Did you save images from a
computer to the internal
memory without making a
folder in the internal
memory?
c If you do not make a folder, you can only
save up to 512 images. In addition, the
number of images may be reduced
depending on the file name length or
character type. When you save images in
the internal memory from a computer, be
sure to make a folder in the internal
memory and save the images in this
folder.
Cannot delete an
image.
• Is the memory card write-
protected? Or is the write-
protect switch locked?
c Use the device you are using to cancel
write-protection and try deleting again.
c Slide the write-protect switch to the
enable position.
• Is this image protected? c Check the image information from the
single view mode. (.page 17)
c An image with a mark is set to “Read
Only”. You cannot delete it on the photo
frame.
Nothing happens
even if you operate
the photo frame.
—
c Turn off and then on the power.
(.page 12)
Nothing happens
even if you operate
the remote control.
• Is the battery inserted in the
remote control properly?
c Replace the battery. (.Digital Photo
Frame Handbook, page 9)
c Insert a battery in the proper orientation.
(.Digital Photo Frame Handbook,
page 9)
—
c Point the top end of the remote control
towards the remote sensor on the photo
frame.
c Remove any obstruction between the
remote control and the remote sensor.
• Is there a protective sheet
inserted?
c Remove the protective sheet.
(.page 10)
Symptom Check item Cause/Solutions