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Troubleshooting
Use the following measures to solve problems you may
experience with your Sony Printer Utility for MS300/
MS300E or Sony DPP-MS300/MS300E Printer Driver.
If the problem persists, consult your Sony dealer.
Cannot install the Sony Printer Utility for MS300/
MS300E.
There is not enough free space on your hard disk.
m Check the hard disk. If there is not enough space,
increase enough space for installing the Sony Printer
Utility for MS300/MS300E (approx. 80MB).
The “AutoPlay” settings of the CD-ROM are not set to
“AutoPlay.”
m Change the “AutoPlay” settings of your PC.
m Start “Setup.exe” in the “Disk 1” folder of the CD-
ROM.
Other programs are running.
m Close all the programs before running the installer.
Startup screen does not appear
“Show Start Menu” in the “View” menu is not
checked.
m Choose “Show Start Menu” in the “View” menu to
check the menu item.
The image which you want to process does not
appear in the operation window
The image format of the image is not JPEG, GIF, BMP
and PMP.
m Convert the image format using other application
software.
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