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Computers
Symptom Cause Solution
You do not know whether
or not your OS can be
used with the camera.
— p Check “Recommended computer environment” (pages 85 and
97).
You cannot install the
USB driver.
— p In Windows 2000, log on as Administrator (authorized
Administrators) (page 85).
Your computer does not
recognize your camera.
• The camera is turned off.
• The battery level is too low.
• You are not using the supplied USB multi cable.
• The USB multi cable is not connected securely.
• [USB Connect] is not set to [Normal] in the SET
UP settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse.
• The camera is not directly connected to your
computer.
• The USB driver is not installed.
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB multi cable before
you installed the “USB Driver” from the
supplied CD-ROM.
p Turn on the camera (page 15).
p Use the AC Adaptor (page 14).
p Use the supplied USB multi cable (page 87).
p Disconnect the USB multi cable, and securely connect it again.
Make sure that “USB Mode” is displayed on the LCD screen
(page 87).
p Set it to [Normal] (page 118).
p Disconnect the USB cables except for those connected to the
keyboard and the mouse (page 85).
p Directly connect the camera and your computer without using a
USB hub (page 85).
p Install the USB driver (page 86).
p Delete the erroneously recognized device from your computer
(page 89), then install the USB driver (page 86).
You cannot copy images. • The camera is not correctly connected to your
computer.
• The copy procedure differs depending on your
OS.
• You shot with a “Memory Stick” that was
formatted using a computer.
p Connect the camera and your computer correctly using the
supplied USB multi cable (page 87).
p Follow the copy procedure for your OS (pages 88, 89 and 97).
p Use a “Memory Stick” that was formatted using the camera.
After making a USB
connection, “Picture
Package” does not
automatically start.
—
—
p Run “Picture Package Menu” and check [Settings].
p Make a USB connection when the computer is turned on
(page 87).