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Troubleshooting
You have deleted an image by mistake.
• Once you have deleted an image, you cannot restore it. We recommend that you set protection
on an image (page 38), or set the write-protect switch on the “Memory Stick” to the LOCK
position (page 89) to prevent accidental erasure.
The resizing function does not work.
• You cannot resize movies and Multi Burst images.
You cannot display a DPOF (Print order) mark.
• You cannot display DPOF (Print order) marks on movies.
You cannot cut a movie.
• The movie is not long enough to cut (shorter than about two seconds).
• Cancel the protection (page 39).
• Still images cannot be cut.
You do not know if the OS of your computer is compatible with the camera.
• Check “Recommended computer environment” (page 56) for Windows, and “Recommended
environment” (page 66) for Macintosh.
You cannot install the USB driver.
• In Windows 2000, log on as Administrator (authorized Administrators) (page 57).
Your computer does not recognize your camera.
• Turn on the camera (t step 2 in “Read This First”).
• When the battery level is low, install the charged batteries (t step 1 in “Read This First”), or
use the AC Adaptor (not supplied) .
• Use the supplied USB cable (page 58).
• Disconnect the USB cable from both the computer and the camera, and connect it again
firmly. Make sure that “USB Mode Normal” is displayed (page 58).
• Set [USB Connect] to [Normal] in the (Setup) menu (page 53).
• Disconnect all equipment other than the keyboard and the mouse from the USB connectors of
your computer.
• Connect the camera directly to your computer without passing through a USB hub or other
device (page 58).
• The USB driver is not installed. Install the USB driver (page 57).
• Your computer does not properly recognize the device because you connected the camera and
your computer with the USB cable before you installed the “USB Driver” from the supplied
CD-ROM. Delete the erroneously recognized device from your computer, then install the
USB driver (see the next item).
Computers