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model name1[DSC-W1/W12]
[3-091-535-11(1)]
filename[Z:\#Camera#\DSCW1\3091535111DSCW1U2\14trb.fm]
masterpage:Right
97
Troubleshooting
Shooting still images/movies
You cannot turn on the
camera.
• The batteries are not installed correctly.
• The AC Adaptor (not supplied) is disconnected.
• The batteries are discharged.
• The batteries are dead (page 119).
p Install the batteries correctly (page 13).
p Properly connect the AC Adaptor (page 16).
p Install charged batteries (page 13).
p Replace the batteries with new ones.
The power turns off
suddenly.
• If you do not operate the camera for about three
minutes while the power is on, the camera turns
off automatically to prevent wearing down the
batteries (page 17).
• The batteries are discharged.
p Turn on the camera again (page 17).
p Install charged batteries (page 13).
Symptom Cause Solution
The LCD screen is not
turned on even when the
power is turned on.
• The power was turned off with the LCD screen
turned off the last time you used the camera.
p Turn on the LCD screen (page 32).
The subject is not visible
on the LCD screen.
• The mode dial is set to SET UP or . pSet it to other modes than SET UP or (page 10).
The LCD screen turns
blue and the subject does
not appear when
recording movies.
• The image size is set to [640(Fine)] while an
A/V connecting cable is connected to the A/V
OUT (MONO) jack.
p Disconnect the A/V connecting cable.
p Set the image size to other than [640(Fine)].
The image is out of focus. • The subject is too close.
• The mode dial is set to or when shooting
still images.
• The focus preset function is selected.
p Record in the close-ups (Macro) recording mode. Make sure to
position the lens farther away from the subject than the shortest
shooting distance when shooting (page 28).
p Set it to other modes than or (page 36).
p Set to the auto focus mode (page 50).
Zoom does not work. • You cannot change the zoom scale when
shooting movies.
—
Precision digital zoom
does not function.
• [Digital Zoom] is set to [Smart] or [Off] in the
SET UP settings.
• This function cannot be used during shooting
movies.
p Set [Digital Zoom] to [Precision] (pages 27, 46 and 114).
—
Symptom Cause Solution