Filter
Top Products
13-GB
Troubleshooting
If you have trouble with your camera, try the following solutions.
If the trouble persists, contact your Sony dealer.
Symptom
Unable to charge the battery pack
Unable to turn on the camera, or
it suddenly gets turned off
The images/sounds cannot be played
back on a TV
Your computer does not recognize your
camera
The remote control does not work
Cause/Solution
• The camera is turned on.
t Turn the camera off.
• The AC adaptor is disconnected.
t Properly connect the AC adaptor.
• The camera is not placed on the Cyber-shot Station
correctly.
t Place the camera correctly.
• The battery pack is not installed correctly.
t Install the battery pack correctly.
• The battery pack is completely charged.
• The camera is not placed on the Cyber-shot Station
correctly.
t Place the camera correctly.
• The AC adaptor is disconnected.
t Properly connect the AC adaptor.
• The connection is not correct.
t Check the connection.
• The camera is turned off.
t Turn on the camera.
• You are not using the supplied USB cable.
t Use the supplied USB cable.
• The USB cable is not connected firmly.
t Disconnect the USB cable from both the
computer and the Cyber-shot Station, and
connect it again firmly. Make sure that “USB
Mode” is displayed on the LCD screen.
• The camera is not placed on the Cyber-shot Station
correctly.
t Place the camera correctly.
• The USB jacks on your computer are connected to
other equipment besides the keyboard, the mouse,
and the Cyber-shot Station.
t Disconnect all equipment other than the
keyboard, the mouse, and the Cyber-shot
Station from the USB jacks.
• The AC adaptor is disconnected.
t Connect the AC adaptor properly.
• The battery in the remote control is dead.
t Replace it with a new one.
• The interval shooting has been turned on.
t Quit the interval shooting.