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Troubleshooting
You cannot print an image.
• Check the printer settings.
Images once copied to a computer cannot be viewed on the camera.
• Copy them to a folder recognized by the camera, such as “101MSDCF” (page 56).
• Operate correctly (page 57).
Images are not displayed correctly.
• Make sure the folder of the images is registered in “Viewed folders”. If the images are not
displayed even if the folder is registered in “Viewed folders”, update the database (page 61).
You cannot find images imported.
• Look in the “My Pictures” folder.
• If you have changed the default settings, refer to “Changing the “Folder to be imported”” on
page 61 and check what folder is used for importing.
You want to change the “Folder to be imported”.
• Access the “Import Settings” screen to change “Folder to be imported”. You can specify a
different folder after using “Cyber-shot Viewer” to register it in “Viewed folders” (page 61).
All imported images are displayed on the calendar with the date January 1.
• The date has not been set on the camera. Set the date on the camera.
Cannot insert a “Memory Stick Duo”.
• Insert it in the correct direction.
Cannot record on a “Memory Stick Duo”.
• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to
the LOCK position. Set the switch to the recording position (page 86).
• The “Memory Stick Duo” is full. Delete unnecessary images.
Cannot format a “Memory Stick Duo”.
• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to
the LOCK position. Set the switch to the recording position (page 86).
“Cyber-shot Viewer”
“Memory Stick Duo”