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Maintenance information and precautions
– DCR-TRV820 only
About the influence of dirt on the platen roller
Printed images may have red, blue, or white dots periodically in horizontal direction
due dirt or dust on the platen roller which is inside of the printer.
If this happens, clean the platen roller with the platen roller cleaner.
How to clean the platen roller
Perform steps 1 to 7 on page 112. Note that insert the platen roller cleaner instead of
print paper in step 3 making sure that the front side of the platen roller cleaner is facing
towards you.
Store the platen roller cleaner in the bag which it first came in.
Notes
•If you insert the platen roller cleaner in the wrong direction, it will not be drawn in the
paper feeder.
•Insert the platen roller cleaner vertically against the body. Inserting inappropriately
may cause a malfunction.
•You can clean the platen roller 3 times per platen roller cleaner. You cannot use it
more than 3 times.
•Because cleaning the platen roller can be done by printing an image on the platen
roller cleaner, the printed image may not be clear. This is not a malfunction.
•The number of printed image per print cartridge roll will be reduced by one after
cleaning the platen roller.
On purchasing cleaners
Contact your Sony dealer or local authorized Sony service facility and inform them of
the following product numbers:
•Head cleaner (1-772-863-11)
•Platen roller cleaner (1-772-862-11)
Front side Back side
Cleaner part
Less than 3 cm