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5. Camera Malfunction
WARNING: DO NOT ATTEMPT TO OPEN THE CAMERA HOUSING FOR TROUBLESHOOTING IN ANY
CASE WITHOUT THE CONSENT OF THE FACTORY.
Camera malfunction rarely happens. In case camera malfunctions, the following troubleshooting procedures
would help to minimize the problem; it definitely helps the user to find out the actual problem and may save a trip
for sending the camera back to the factory.
First of all, disconnect the 12-pin Hirose power connector and BNC cable from the camera unit. Make sure there
is nothing connected to the camera at this time.
Check the 12V DC power supply at the 12-pin connector cable and make sure it does provide the right voltage to
the 12-pin connector.
Make sure to set the camera shutter dial switch back to 0 position and NRM/ASM to NRM location.
If frame grabber was connected to the camera, disconnect it.
Now, power up the camera, and connect it to a TV monitor with a BNC cable. Make sure the monitor and BNC
cable are good. Point the camera at a bright scene without a lens on, a blank or bright display should be seen on
the TV monitor. Covering the CCD camera with hand or lens cap should see a dark video. If no video occurs,
most likely the CCD camera is damaged. Consult the technical support at the factory.
If there is video but it is not clean or bad, it is possible that the CCD imager glass is dirty because of the dirt on
CCD glass surface or the CCD camera is partially damaged. Use high-pressure air to blow the dirt away if the
CCD glass is not clean. If the problem still exists, contact the UNIQ technical support for help.
If there is video on TV monitor but not with a frame grabber, most likely the problem is from the frame grabber's
software or hardware. Consult the frame grabber factory for further details. If a lens is used, make sure the iris is
wide open.
6. Technical Support Information
For technical assistance, contact UNIQ Technical Support or Applications Engineer at
Phone: (408) 330-0818
Fax: (408) 330-0886
Email: tech@uniqvision.com
Company contact information:
UNIQ
3342 De La Cruz Blvd.
Santa Clara, CA 95054 USA
Phone: (408) 330-0818
Fax: (408) 330-0886
Our web site: www.uniqvision.com
Sales Inquiries: info@uniqvision.com
Technical Support: tech@uniqvision.com