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Problem: At night, all I see is white.
Solution: The camera is most likely looking through a window. At night, the
infrared light the camera uses to see in the dark can ‘bounce back’ off a reflective
surface (such as glass, water, spider webs, some ceramics and so on) and effectively
blind the camera. If you want to see outside, mount the camera outside - we made
it weatherproof for a reason!
Problem: I see only a blank screen where my image should be.
Solution: Check the wiring to the camera, and ensure the camera is being
supplied power from the included power adapter. Try using a different video lead,
or connecting the camera to a different television or monitor. Be sure there are no
devices interrupting your signal, such as a DVR or VCR that isn’t outputting the
signal correctly.
Problem: I can’t see anything at night.
Solution: The maximum range of the night vision is just that, the maximum range.
If there’s nothing in this range, you won’t see anything. Also, some dark objects
(like the proverbial black cat) may not reflect enough light to be seen except as a
silhouette if the background is brighter. Some objects which can easily be seen in
visible light don’t reflect much infrared light.
On Screen Display (OSD)
The green RS485 plug coming from the camera allows you to attach the included
OSD controller.
The OSD is an optional, advanced feature. The camera will work perfectly well if
you never attach the OSD controller - it will regulate all its settings automatically.
The OSD controls are many and varied, and there’s simply not enough room in
this manual to cover it. You can download an in-depth guide to the OSD from our
website, located at:
www.swann.com/osdpro
Troubleshooting