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Swann Technical Support
All Countries E-mail: tech@swann.com
Telephone Helpdesk
Warranty Information
Helpdesk / Technical Support Details
Swann Communications warrants this product against defects in workmanship and material for a period
of one (1) year from its original purchase date. You must present your receipt as proof of date of purchase
for warranty validation. Any unit which proves defective during the stated period will be repaired without
charge for parts or labor or replaced at the sole discretion of Swann. The end user is responsible for all
freight charges incurred to send the product to Swann’s repair centers. The end user is responsible for all
shipping costs incurred when shipping from and to any country other than the country of origin.
The warranty does not cover any incidental, accidental or consequential damages arising from the use of
or the inability to use this product. Any costs associated with the tting or removal of this product by a
tradesman or other person or any other costs associated with its use are the responsibility of the end user.
This warranty applies to the original purchaser of the product only and is not transferable to any third
party. Unauthorized end user or third party modications to any component or evidence of misuse or
abuse of the device will render all warranties void.
By law some countries do not allow limitations on certain exclusions in this warranty. Where applicable by
local laws, regulations and legal rights will take precedence.
For Australia: Our goods come with guarantees which cannot be excluded under Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to major failure.
USA
Swann Communications USA Inc.
12636 Clark Street
Santa Fe Springs CA 90670
USA
Australia
Swann Communications
Unit 13, 331 Ingles Street,
Port Melbourne Vic 3207
United Kingdom
Swann Communications LTD.
Stag Gates House
63/64 The Avenue
SO171XS
United Kingdom
USA toll free
1-800-627-2799
(Su, 2pm-10pm US PT)
(M-Th, 6am-10pm US PT)
(F 6am-2pm US PT)
USA Exchange & Repairs
1-800-627-2799 (Option 1)
(M-F, 9am-5pm US PT)
AUSTRALIA toll free
1300 138 324
(M 9am-5pm AUS ET)
(Tu-F 1am-5pm AUS ET)
(Sa 1am-9am AUS ET)
NEW ZEALAND toll free
0800 479 266
UK
0203 027 0979
See http://www.worldtimeserver.com for information on time zones and the current time in Melbourne,
Australia compared to your local time.
© Swann Communications 2012
FCC Verication
This equipment has been tested and found to comply with the limits for Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio or television reception, which can be determined by turning the equipment o and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and the receiver
Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help
WARNING: Modications not approved by the party responsible for compliance could void user’s authority
to operate the equipment.