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Unibrain Fire-i 501/511/601/701/702/810 Operation Manual Page 73
7. Trouble Shooting
FireWire based camera are operated in connection with system where user may encounter problems as they operate.
These problems may orient either from the camera side or the system side that the camera is being used. We
recommend reading the manual carefully beginning from the installation to features in concern. Also some system may
not have enough power to operate these cameras especially for high resolution and frame rate we recommend the
system should be Pentium 4 or higher with 512 MB of System memory and Graphic Accelerator with 32 MB or more of
video memory. When using Windows, due to high graphic requirements and DirectX support, we recommend using at
least Nvidia or ATI graphics controllers.
7.1. Hardware Related Issues
Camera is not recognized in the device manager
z Please check whether the LED in the back of the camera is ON. If LED is tuned OFF, please check camera
connection. Please check the cable connection on both the camera and the PC. The LED status, when plugging in
the camera is supposed to be normal when the LED light changes from an Orange light to a Red light.
z If you haven’t installed the camera driver yet, please refer to the software installation and install the drivers and
software provided.
z Please reconnect the camera by plugging out the FireWire cable and plugging in the cable connected on the
camera.
LED is OFF while power is provided either by FireWire or external power.
z Please check the supplied voltage and ensure the supplied power is compliant to the operation manual.
z Please check the firewire card and cable(s).
Camera Power
As described in this manual the power of the camera is provided either by the FireWire cable or the external power
through 12 Pin Trigger Port. Please be careful when using external power input through the trigger port and refrain
from using power over +30V DC. In normal condition we recommend using +12V DC. Also please check the operation
manual for the power connection pin assign for external power input to avoid damaging the camera.
No Image or Black Image Displayed
Check the “Status LED” if it appears Green. If Not, camera is not Isochronous enabled which means not transmitting
any image and is in an idle stage.
Check whether the lens is properly mounted and open the iris it to the maximum level.
Check feature values such as shutter speed, gain and exposure. Also check whether the camera is in trigger mode.