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Frequently Asked Questions
1. Why cannot the Digital Photo Frame display some files from my Flash card or USB device?
• Some unpopular memory cards are not compatible with the device. Use a card which matches with the Digital Photo Frame.
• The file formats on your card or USB device might not be supported (only JPEG photos are accessible). Provide files with the supported
JPEG.
2. There is a memory card inserted in the Digital Photo Frame, but the device is not able to read the card. What can I do?
• First, make sure that you are using a memory card type that is supported by the Digital Photo Frame.
• Secondly, make sure that the memory card is inserted correctly.
• Thirdly, check if the file formats on your card are supported or not by the frame (only JPEG photos are accessible). Provide files with the
supported JPEG.
Note: Some digital cameras save images into non-standard formats. Please refer to the operating manual of your camera for specifics.
3. Why do some photos load faster than others?
• Higher resolution photos load slower. Use photos with lower resolution to speed up the loading time.
Note: The Digital Photo Frame supports up to 8000*8000 pixels photo display.
4. Why does the screen not show anything?
• The device might not have been turned ON or the adapter is not well connected.
5. Can I rotate a photo on the screen?
• YES. Touch [M] to open OSD menu while viewing photos, and then use [g] or [h] to select and touch [X] to rotate a photo.
Note: The rotated photo will return to its original orientation after you power off the Digital Photo Frame.
6. What is the best photo resolution displayed on the screen?
• The best resolution is 800*600 and the max photo resolution of this Digital Photo Frame is 8000*8000 pixels.
ViewSonic VFM835-52G/VFM835-72G