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Appendix B: Troubleshooting
Q: I have taken photos, but my computer says "No
photos in camera." What do I do?
First, ensure that you have taken photos with your
camera. Press the shutter button a few times to take
some sample photos and try again. If you still get a no
photos error, this indicates that the software was not
installed correctly or your computer may not meet the
minimum system requirements.
System Requirements:
First, ensure that you have at least a Pentium III 300
MHz, AMD Athlon 300 MHz, or a Celeron 400 MHz or
higher as well as at least 128MB of RAM. Please note
that the older AMD K6 processors will not work. More
information about determining your computer's
specifications can be found in the General Computer
Information section. If you have determined that you
have pictures in your camera and you meet the system
requirements, follow the steps below to reinstall the
software.
Software Re-installation
First install the software. Click on Start, Settings,
Control Panel and Add/Remove programs.
You will need to remove PhoTags Express. After
removing it, restart your computer. If your camera is
connected, disconnect it.