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Frequently Asked Questions
Q: What other media formats can the Digital Photo Frame support? Why will it
not play all images or movie files?
A: The Digital Photo Frame will support JPEGs and AVI Motion JPEGs taken
from a digital camera. The Digital Photo Frame may not read all images or
video files downloaded from the Internet. Many of the video formats
downloaded from the Internet are not supported as well.
Q: I have a memory card in the Digital Photo Frame, but it’s not reading the
card. What should I do?
A: First, make sure that you are using a memory card that is supported by the
Digital Photo Frame. Second, ensure that the memory card is inserted all
the way into the correct slot. Third, press the Menu button until you reach
the Card Select page. If the memory card is properly inserted into the slot,
that memory card icon will be highlighted.
Note: Some digital cameras save images into non-standard formats. Please
refer to your camera’s operating manual for specifics.
Q: Why do some pictures load faster than others?
A: Higher resolution pictures load slower. Using a lower resolution when taking
pictures will speed up loading time.
Q: If I have a card inserted into the frame, but I want to run the Slide Show with
pictures in the internal memory, what should I do?
A: Go to the Card Select page and select “Built-in Memory”. Go to Photos and
select an image. Press the Play Button and the unit will go into Slide Show.
Q: How do I rotate portrait photos to display correctly on the frame?
A: Rotate the images by using a computer. Portrait pictures must stand upright
to allow the Photo Frame to detect it as a portrait picture. Pictures that are
EXIF compatible will automatically rotate within the frame.
Q: How many images can 128MB of Flash Memory hold?
A; To maximize the use of the internal flash memory, simply reduce the image
size of your image to 640 x 480 for landscape images, and 480 x 640 for
portrait images. Each file will be approximately 60KB, allowing you to fit
over 2000 photos into the internal memory.
For further questions or support, please call (866) 287-5555.