Contents 5
HP Systems Insight Manager ............................................................................................................. 84
Management Agents ........................................................................................................................ 84
Redundant ROM support ................................................................................................................... 84
USB support .................................................................................................................................... 85
Diagnostic tools ......................................................................................................................................... 85
HP Insight Diagnostics ...................................................................................................................... 85
HP Insight Diagnostics survey functionality .......................................................................................... 85
Integrated Management Log .............................................................................................................. 86
Array Diagnostic Utility ..................................................................................................................... 86
Remote support and analysis tools ............................................................................................................... 86
HP Insight Remote Support software ................................................................................................... 86
Keeping the system current .......................................................................................................................... 87
Drivers ............................................................................................................................................ 87
Version control ................................................................................................................................. 87
ProLiant Support Packs ...................................................................................................................... 87
Operating system version support ...................................................................................................... 87
System Online ROM flash component utility ........................................................................................ 88
Change control and proactive notification .......................................................................................... 88
Care Pack ....................................................................................................................................... 88
Battery replacement .................................................................................................................... 89
Troubleshooting .......................................................................................................................... 90
Troubleshooting resources ........................................................................................................................... 90
Pre-diagnostic steps .................................................................................................................................... 90
Important safety information .............................................................................................................. 90
Symptom information ........................................................................................................................ 92
Prepare the server for diagnosis ......................................................................................................... 92
Loose connections ...................................................................................................................................... 94
Service notifications .................................................................................................................................... 95
Troubleshooting flowcharts .......................................................................................................................... 95
Start diagnosis flowchart ................................................................................................................... 95
General diagnosis flowchart .............................................................................................................. 96
Server power-on problems flowchart .................................................................................................. 98
POST problems flowchart ................................................................................................................ 101
OS boot problems flowchart ............................................................................................................ 103
Server fault indications flowchart ..................................................................................................... 104
POST error messages and beep codes ....................................................................................................... 106
Introduction to POST error messages ................................................................................................ 106
POST error messages and beep codes ....................................................................................................... 107
Regulatory compliance notices ................................................................................................... 108
Regulatory compliance identification numbers ............................................................................................. 108
Federal Communications Commission notice ............................................................................................... 108
FCC rating label ............................................................................................................................ 108
Class A equipment ......................................................................................................................... 108
Class B equipment .......................................................................................................................... 108
Declaration of conformity for products marked with the FCC logo, United States only ...................................... 109
Modifications ........................................................................................................................................... 109
Cables .................................................................................................................................................... 109
Canadian notice (Avis Canadien) .............................................................................................................. 109
European Union regulatory notice .............................................................................................................. 110
Disposal of waste equipment by users in private households in the European Union ........................................ 111
Japanese notice ....................................................................................................................................... 111
