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Troubleshooting
When connecting the camera to the computer or TV:
Q1 I can not view the video clips on my computer.
A: Please install Direct X 8.0 or above and Windows Media 9.0 Codecs to solve
this problem. See page 52 for details on installing the driver, or go to
http://www.microsoft.com to download the required files.
Q2 The driver installation failed.
A: 1) Please remove the driver and other related programs. Follow the installation
steps in the manual to reinstall the driver.
2) Make sure you install the driver before plugging in the USB cable.
Q3 The TV screen does not display after connecting the camera to the TV.
A: 1) Check if the camera is correctly connected to the TV.
2) Make sure the TV is switched to AV mode.
Q4 A conflict with other installed camera or capture device occurred.
A: If you have any other camera or capture device installed in your computer,
please completely remove the camera and its driver from the computer to avoid
the conflict.
Q5 Noises occur on my computer screen when using Video Conferencing.
A: Please set the flicker filter to match the place you are staying. See "Configuring
Flicker options" on page 65 for more details.