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Therefore, it is necessary to open port 8481 of the network for remote users to access the
camera.
7.2 PING Your IP Address
The PING (Packet Internet Groper) command can determine whether a specific IP address is
accessible by sending a packet to the specific address and waiting for a reply. It can also
provide a very useful tool to confirm if the IP address conflicts with the camera over the network.
Follow the step-by-step procedure below to utilize the PING command. However, you must
disconnect the camera from the network first.
Start a DOS window.
Type ping x.x.x.x, where x.x.x.x is the IP address of the camera.
The succeeding replies as illustrated below will provide useful explanation to the cause of the
problem with the SkyIPCam310 IP address.
7.3 Troubleshooting
Q: I cannot access the SkyIPCam310 from a web browser.
A1: The possible cause might be the IP Address for the SkyIPCam310 is already being used by
another device. To correct the possible problem, you need to first disconnect the SkyIPCam310
from the network. Then run the PING utility (follow the instructions in Appendix B - PING Your
IP Address).
A2: Another possible reason is the IP Address is located on a different subnet. To fix the
problem, run the PING utility (follow the instructions in Appendix B - PING Your IP Address). If
the utility returns “no response” or similar, the finding is probably correct, then you should
proceed as follows:
In Windows 98 / 2000 / XP / Vista and Windows NT, double check the IP Address of the
SkyIPCam310 is within the same subnet as your workstation.
Click “Start”, “Setting”, “Control Panel”, and the “Network” icon. Select TCP/IP from the
“Network” dialog box and from the “TCP/IP Properties” dialog box click “Specify an IP address”.
If the camera0 is situated on a different subnet than your workstation, you will not be able to set
the IP address from this workstation. To verify make sure the first 3 sections of the IP address
of the camera corresponds to the first 3 sections of the workstation. Therefore the IP address of
the SkyIPCam310 must be set from a workstation on the same subnet.
A3: Other possible problems might be due to the network cable. Try replacing your network
cable. Test the network interface of the product by connecting a local computer to the unit,
utilizing a standard Crossover (hub to hub) Cable. If the problem is not solved the camera might
be faulty.