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3 Technical Support
• If technical support determines that your product needs to be returned, please contact the
place of purchase to have your product repaired or replaced (depending on problem type).
Customers who purchased directly from the Archos web site should fill out the form on the
web site under Support : Product Returns : RMA Request form.
• There is an FAQ – Frequently Asked Questions section at the ARCHOS Website
www.archos.com that can help answer many of your questions.
• If you need technical help, you may contact ARCHOS directly in your own language via
these phone numbers. For other countries, please e-mail our technical support.
Telephone Support:
DO NOT USE PHONE SUPPORT FOR PRESALES
INFORMATION. These numbers are to aid those who
have technical difficulties / malfunctions. Our technicians
can only help you with technical issues.
949-609-1400 (USA, Canada)
01 70 20 00 30 (France)
0207-949-0115 (UK)
069-6698-4714 (Germany)
09-1745-6224 (Spain)
02-4827-1143 (Italy)
02-050-405-10 (Netherlands)
E-mail Support:
technical-support@archos.com (United States and Canada customers) English
support-technique@archos.com (Europe and rest of the planet) English and French
support.de@archos.com (Germany) German
To respond to your e-mails efficiently, when sending one, please indicate the product name and
question type in the Subject of the e-mail.
For example:
To: technical-support@archos.com
Subject: Cam100 – Video recording
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WWW.ARCHOS.COM
Worldwide Offices
United States & Canada Europe & Asia
ARCHOS Technology
3, Goodyear – Unit A
Irvine, CA 92618 USA
Phone: 1 949-609-1483
Fax: 1 949-609-1414
ARCHOS S.A.
12, rue Ampère
91430 Igny
France
Phone: +33 (0) 169 33 169 0
Fax: +33 (0) 169 33 169 9
United Kingdom Germany
ARCHOS (UK) Limited
Regus House
Windmill Hill Business Park
Whitehill Way
Swindon
Wiltshire SN5 6QR UK
Phone: +44 (0) 1793 44 15 10
Fax: +44 (0) 1793 44 16 10
ARCHOS Deutschland GmbH
Bredelaerstrasse 63
40474 Düsseldorf
Germany
Tel: +49 211 1520 384
Fax: +49 211 1520 349