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BenQ DC 5530 User’s Manual
English
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37
5 TROUBLESHOOTING
5.1 Error Message Table
Symptoms Causes Solutions
The power won’t turn
on.
• The battery is out of power.
• The AC power adapter is not con-
nected or is damaged.
• Use the AC power adapter to charge
the battery.
• Make sure the AC power is con-
nected and it's not damaged.
The power turns off
during use.
• The battery is out of power.
• Auto power off is enabled.
• The battery/SD card cover is opened
when in use.
• The adapter has not been connected
properly.
• Use the AC power adapter to charge
the battery.
• Switch on the power.
• Do not open the battery/SD card
cover when the camera is in use.
• Connect the adapter correctly.
The battery power is
being used up too
quickly.
• The external temperature is too cold.
• The battery is not used for a long
time.
• Keep the camera away from extreme
temperatures.
• Recharge the battery with AC power
adapter.
The camera does not
take pictures when the
shutter button is
pressed.
• The camera is not set at Recording
Mode.
• The battery is weak.
• The power has not been switched
on.
• Set the Mode Dial to Capture Mode.
• Replace the battery.
• Switch on the power.
The close-up image is
blurred.
• Select the correct focus range. • If the subject is within 15 cm, select
Macro mode.
The flash does not fire. • The camera flash is turned off.
• The light source is sufficient.
• Set the flash mode to Auto Flash or
Forced Flash mode.
There is something
wrong with the color of
the captured image.
• White balance is not set properly. • Set the white balance to Auto mode
or other suitable mode.
The picture is too bright
or too dark.
• There is excessive or inadequate
exposure.
• Reset exposure compensation.
The LCD monitor is not
clear.
• The LCD monitor plastic cover is
dirty.
• You should clean the LCD cover.
The camera cannot
download images to the
PC.
• Cable is not connected properly.
• Camera is off.
• There are no battery or the adapter
is not well connected.
• OS is not Window 98SE
/2000/ME/XP or PC is not equipped
with USB port.
• USB driver is not installed.
• Check the cable connection.
• Turn on the power.
• Load new battery or check the AC
power adapter connection.
• Install Windows 98SE/2000/ME/XP
and USB Port.
• Install USB Driver.