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Canon USA offers a range of customer technical support* options:
• Interactive troubleshooting, e-mail technical support, the latest driver downloads and
answers to frequently asked questions (www.canontechsupport.com)
• Toll-free live technical support Monday-Saturday (excluding holidays) at
1-800-828-4040
• Telephone Device for the Deaf (TDD-1-866-251-3752)
• Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period,
Canon USA offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s
option, through Canon USA’s Authorized Service Facility (ASF) network. The name
and telephone number of the ASF(s) near you may be obtained from Canon USA’s
Web site at: www.canontechsupport.com or by calling the Canon USA Customer Care
Center at 1-800-828-4040, or any time while speaking to a technical support person. A
Product covered by this limited warranty will be repaired or exchanged, as determined
by Canon USA, and returned without charge by the ASF.
InstantExchange Service **
Under Canon USA’s InstantExchange Service you may exchange an eligible defective
Product during the limited warranty period for a new or refurbished Product, at Canon
USA’s option. This Service is available in the continental Unites States, Alaska and
Hawaii and is utilized by calling Canon USA’s Customer Care Center at
1-800-828-4040 8 a.m. to midnight Monday through Friday and 10 a.m. to 8 p.m.
Saturday (except holidays). The foregoing times are subject to change in Canon USA’s
sole discretion. If your call is completed by 3pm Eastern Time, Canon USA’s repair
facility will, at its expense, ship out the replacement product the same day, via
overnight courier, for delivery the following business day (second business day in
Alaska and Hawaii).
A further explanation of the service/support options is available at the time of your call
to the live technical support number(s) above or via the website at
www.canontechsupport.com. Please note that under the InstantExchange program, a
replacement product will be provided to you prior to your return of the defective product.
Since the defective product becomes the property of Canon USA at the time of the
exchange, the defective product must be returned in the shipping materials provided. If
the defective product is not returned, as directed, you will be responsible for the value of
the replacement product, for which Canon USA may invoice you.