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Tips and Troubleshooting
SYMPTOM
Web camera
video/picture/video
clip has poor quality.
Flash picture taken
is too light.
Flash picture taken
is too dark.
Flash did not work
Picture taken has
poor quality.
POSSIBLE
CAUSE
Poor lighting.
Lens is dirty.
Subject is too close.
Subject is too close.
Subject is too far away.
Flash is not on.
There was sufficient light
for the shot and the flash
was not needed.
Camera’s flash has been
turned off.
Flash did not charge.
Battery is empty.
Subject or camera moved
as picture was taken.
POSSIBLE
SOLUTION
Take web camera/picture/
video clip in better lighting.
Clean lens with a soft
cloth. See the Camera
maintenance section.
Stand at least 3.9ft (1.2m).
away from the subject.
Move subject further away.
Move subject closer.
Turn flash on.
This is normal as your
camera’s electronic light
sensor is programmed to
only fire the flash when
needed.
Turn on Automatic Flash.
Verify that the LED has
stopped blinking before
taking the picture.
Replace the battery.
Hold camera steady until
picture is taken.
WEB CAMERA/PICTURES/VIDEO CLIPS
TAKING PICTURES
Duo 2000-E (511441-01) 18/10/02 6:49 pm Page 51