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Chapter IV Troubleshooting
Please don’t panic when you found this IP Camera is not working properly.
Before you send this IP Camera back to us, you can do some simple checks
to save your time:
Problem
description
Possible solution(s)
Can’t
connect to
IP Camera
1) Please check the IP address of IP Camera again.
2) Please make sure the network cable is correctly
connected to your local area network.
3) Please make sure power cable is correctly connected to
IP Camera.
4) Please make sure IP Camera is switched on (the LED
lights on IP Camera will light up).
No IP
Camera
found
1) ‘Auto search’ function only works on IP Cameras located
on local area network.
No image
1) If the place where IP camera is installed is too dark, try
to add some lights when possible.
2) Check if there’s anything covering the lens.
RTSP URL
1) Main Stream (H.264/MPEG4)
RTSP://IP address :RTSP port/stream1
2) MJPEG
RTSP://IP address :RTSP port/stream2
3) Mobile View
RTSP://IP address :RTSP port/mobile