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Problems and Solutions
Problem Solution
No face is detected.
• The subject’s face is obscured by sunglasses, a hat, long hair, or other objects: Remove the obstructions.
• The subject’s face occupies only a small area of the frame: Change the composition so that the sub-
ject’s face occupies a larger area of the frame (P 37).
• The subject’s head is tilted or horizontal: Ask the subject to hold their head straight.
• The camera is tilted: Keep the camera level (P 18).
• The subject’s face is poorly lit: Shoot in bright light.
Wrong subject is se-
lected.
The selected subject is closer to the center of the frame than the main subject. Recompose the
picture or turn face detection off and frame the picture using focus lock (P 37).
The flash does not fire.
• The flash is lowered: Raise the flash (P 40).
• The flash is not available in the current shooting mode: Choose a different shooting mode (P 22).
• The camera is in super macro or continuous shooting mode: Turn super macro and continuous shooting
modes off (P 39).
• The battery is exhausted: Charge the battery or insert a fully-charged spare battery (P 9).
• The camera is in silent mode: Turn silent mode off (P 101).
• The flash is not raised: Raise the flash (P 40).
Some flash modes are
not available.
• The desired flash mode is not available in the current shooting mode: Choose a different shooting mode
(P 22).
• The camera is in silent mode: Turn silent mode off (P 101).
The flash does not fully
light the subject.
• The subject is not in range of the flash: Position the subject in range of the flash (P 124).
• The flash window is obstructed: Hold the camera correctly (P 18).
• Fast shutter speed selected: Choose a slower shutter speed (P 34, 35).
Pictures are blurred.
• The lens is dirty: Clean the lens (P 111).
• The lens is blocked: Keep objects away from the lens (P 18).
• s is displayed during shooting and the focus frame is displayed in red: Check focus before shooting
(P 118).
• k is displayed during shooting: Use the flash or a tripod (P 41).