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Troubleshooting
Problem
Problem
Possible cause
Possible cause
Solution
Solution
Page
Page
Intelligent
Face
Detection
Face detection
not available.
The camera is in a shooting mode which
makes Intelligent Face Detection unavailable.
Choose a different shooting mode. 26
No face is
detected.
The subject’s face is obscured sunglasses, a
hat, long hair, or other objects.
Remove the obstructions.
17The subject’s face occupies only a small area
of the frame.
Change the composition so that the
subject’s face occupies a larger area of the
frame.
The subject’s head is tilted or horizontal. Ask the subject to hold their head straight.
The camera is tilted. Hold the camera straight. 13
The subject’s face is poorly lit. Shoot in bright light. —
Wrong subject
selected.
The selected subject is closer to the center
of the frame than the main subject.
Recompose the picture or turn face
detection off and frame the picture using
focus lock.
19
Close-ups
Macro mode is
not available.
The camera is in a shooting mode which
makes macro (close-up) mode unavailable.
Choose a different shooting mode. 26