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136 Troubleshooting
Problems and Solutions
Problem
Problem
Solution
Solution
Can not upload images.
Can not upload images.
•
•
The smartphone is connected to another device
The smartphone is connected to another device
: The smartphone and camera can connect
: The smartphone and camera can connect
to only one device at a time. End the connection and try again.
to only one device at a time. End the connection and try again.
•
•
There are several smartphones in the vicinity
There are several smartphones in the vicinity
: Try connecting again. The presence of mul-
: Try connecting again. The presence of mul-
tiple smartphones can make connection di cult.
tiple smartphones can make connection di cult.
Selecting
Selecting
TRANSMIT
TRANSMIT
or tapping
or tapping
q
q
has no
has no
e ect.
e ect.
The current image is a movie or was created on another device and can not be uploaded to a smart-
The current image is a movie or was created on another device and can not be uploaded to a smart-
phone.
phone.
Smartphone will not
Smartphone will not
display pictures.
display pictures.
Select
Select
ON
ON
for
for
q
q
WIRELESS SETTING
WIRELESS SETTING
>
>
RESIZE IMAGE ON SENDING
RESIZE IMAGE ON SENDING
H
H
. Se-
. Se-
lecting
lecting
OFF
OFF
increases upload times for larger images; in addition, some phones may not display
increases upload times for larger images; in addition, some phones may not display
images over a certain size.
images over a certain size.
No picture or sound.
No picture or sound.
•
•
The camera is not properly connected
The camera is not properly connected
: Connect the camera properly (
: Connect the camera properly (
P
P
77).
77).
•
•
An A/V cable was connected during movie playback
An A/V cable was connected during movie playback
: Connect the camera once movie play-
: Connect the camera once movie play-
back has ended.
back has ended.
•
•
Input on the television is set to “TV”
Input on the television is set to “TV”
: Set input to “VIDEO”.
: Set input to “VIDEO”.
•
•
The camera is not set to the correct video standard
The camera is not set to the correct video standard
: Match the camera
: Match the camera
Q
Q
VIDEO SYS-
VIDEO SYS-
TEM
TEM
setting to the TV (
setting to the TV (
P
P
125).
125).
•
•
The volume on the TV is too low
The volume on the TV is too low
: Adjust the volume.
: Adjust the volume.
No color.
No color.
Match the camera
Match the camera
Q
Q
VIDEO SYSTEM
VIDEO SYSTEM
setting to the TV (
setting to the TV (
P
P
125).
125).
The computer does not
The computer does not
recognize the camera.
recognize the camera.
Be sure the camera and computer are correctly connected (
Be sure the camera and computer are correctly connected (
P
P
88).
88).
Can not transfer RAW or
Can not transfer RAW or
JPEG les to computer.
JPEG les to computer.
Use the bundled software to transfer pictures (
Use the bundled software to transfer pictures (
P
P
83).
83).