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Troubleshooting
Problem
Problem
Possible cause
Possible cause
Solution
Solution
Page
Page
Intelligent
Face
Detection
Face detection
not available.
Intelligent Face Detection is not available in
the current shooting mode.
Choose a different shooting mode. 21
No face is
detected.
The subject’s face is obscured by sunglasses, a
hat, long hair, or other objects.
Remove the obstructions.
48The subject’s face occupies only a small area
of the frame.
Change the composition so that the subject’s
face occupies a larger area of the frame.
The subject’s head is tilted or horizontal. Ask the subject to hold their head straight.
The camera is tilted. Hold the camera straight. 16
The subject’s face is poorly lit. Shoot in bright light. —
Wrong subject
selected.
The selected subject is closer to the center of
the frame than the main subject.
Recompose the picture or turn face detection
off and frame the picture using focus lock.
41, 48
Close-ups
Macro mode is
not available.
Macro mode is not available in the current
shooting mode.
Choose a different shooting mode. 21, 33
Flash
The flash does
not fire.
The flash is lowered. Raise the flash. 34
The flash is charging. Wait for the flash to charge. 34
The flash is not available in the current shoot-
ing mode.
Choose a different shooting mode. 21
The batteries are exhausted. Insert fresh or fully-charged spare batteries. 8
The camera is in super macro or continuous
shooting mode.
Turn super macro and continuous shooting
modes off.
33, 44
The camera is in silent mode. Turn silent mode off. 18
Flash mode
not available.
The desired flash mode is not available in the
current shooting mode.
Choose a different shooting mode. 21
The camera is in silent mode. Turn silent mode off. 18
The flash does
not fully light
the subject.
The subject is not in range of the flash. Position the subject in range of the flash. 115
The flash window is obstructed. Hold the camera correctly. 16
Fast shutter speed selected. Choose a slower shutter speed. 29, 30