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Troubleshooting
Problem
Problem
Possible cause
Possible cause
Solution
Solution
Page
Page
Intelligent
Face
Detection
Face detection
not available.
Intelligent Face Detection is not available
in the current shooting mode.
Choose a different shooting mode. 19
No face is
detected.
The subject’s face is obscured by
sunglasses, a hat, long hair, or other objects.
Remove the obstructions.
24
The subject’s face occupies only a small
area of the frame.
Change the composition so that the subject’s
face occupies a larger area of the frame.
The subject’s head is at an angle or the
subject is not facing the camera.
Ask the subject to face the camera and hold
their head straight.
The camera is tilted. Hold the camera straight. 15
The subject’s face is poorly lit. Shoot in bright light. —
Wrong subject
selected.
The selected subject is closer to the center
of the frame than the main subject.
Recompose the picture or turn face detection
off and frame the picture using focus lock.
24, 27
Close-ups
Macro mode is
not available.
Macro mode is not available in the current
shooting mode.
Choose a different shooting mode. 19
Flash
The flash does
not fire.
The flash is charging. Wait for the flash to charge. 32
The flash is not available in the current
shooting mode.
Choose a different shooting mode. 19
The battery is exhausted. Insert a fresh or fully-charged spare battery. 6
An option other than OFF is selected for
E CONTINUOUS.
Turn E CONTINUOUS off.
62
Flash mode not
available.
The desired flash mode is not available in
the current shooting mode.
Choose a different shooting mode. 19
The camera is in silent mode. Turn silent mode off. 33
The flash does
not fully light the
subject.
The subject is not in range of the flash. Position the subject in range of the flash. 98
The flash window is obstructed. Hold the camera correctly. 15